At ARTISIL, we are committed to providing our customers with high-quality products and services. However, we understand that there may be situations where a customer is not completely satisfied with their purchase. In such cases, we offer a refund policy for our products as detailed below:

Eligible Products: Our refund policy applies to all products sold by ARTISIL, except for custom-made products or special orders.

Time Frame for Requesting a Refund: Customers must contact us within 14 days of receiving their order to request a refund. Any refund request made after this time frame will not be accepted.

Refund Process: To request a refund, customers must contact us at sales@artisilsilicone.com with their order number and the reason for the refund request. We will review the request and, if approved, provide instructions on how to return the product. Customers are responsible for the cost of shipping the product back to us.

Once we receive the returned product, we will inspect it to ensure that it is in its original condition and has not been used or damaged. If the product meets these criteria, we will issue a refund to the customer's original payment method. The refund will include the cost of the product, but not the original shipping cost.

Customers should note that it may take up to 14 business days for the refund to be processed and for the funds to be credited to their account.

Exchanges: If a customer would like to exchange a product for a different one, they should contact us at sales@artisilsilicone.com within 14 days of receiving their order. We will do our best to accommodate the exchange, but it will be subject to availability.

Damaged or Defective Products: If a customer receives a damaged or defective product, they should contact us at sales@artisilsilicone.com within 14 days of receiving their order. We will replace the product at no additional cost to the customer.

In conclusion, at ARTISIL we are committed to providing our customers with high-quality products and services. Our refund policy is designed to ensure that our customers are satisfied with their purchase. If for any reason, a customer is not satisfied with their purchase, please reach out to us within 14 days of receiving the order.